Privacy Policy

At Star Centre, your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit our website, communicate with us, or use our services. By accessing our services, you agree to the terms of this policy.

1. Information We Collect

We may collect and process the following types of information:

·       Personal Information: Your name, contact details (phone number, email address), Emirates ID or driving license number (where necessary), and vehicle details when booking a service or making an inquiry.

·       Payment Information: Billing details, transaction history, and payment confirmation details collected during the payment process.

·       Technical Information: IP address, browser type, device information, and usage data collected via cookies and analytics tools.

·       Communication Records: Emails, service feedback, call logs, and messages submitted through our website, customer service, or WhatsApp channels.

2. How We Use Your Information

We collect and use your personal data for the following purposes:

·       To provide and manage our vehicle repair, paint, and bodywork services.

·       To confirm bookings, process payments, and respond to service inquiries.

·       To send service reminders, updates, and promotional communications (only with your prior consent).

·       To improve our services, website functionality, and user experience.

·       To ensure security and prevent fraud or misuse of our services.

·       To comply with applicable legal, regulatory, and insurance-related obligations in the UAE.

3. Legal Basis for Processing

In line with UAE Federal Law No. 45 of 2021, we process your data based on:

·       Your consent (e.g., marketing communications).

·       The necessity of the data for contract performance (e.g., service bookings).

·       Our legal obligations under UAE law.

·       Our legitimate business interests, where they do not override your data protection rights.

4. Sharing Your Information

We do not sell or rent your personal data. We may share your information under the following circumstances:

·       Service Providers: With trusted third-party vendors that assist with payment processing, IT support, SMS/email communications, and secure storage.

·       Government and Legal Authorities: When legally required or to protect our rights or comply with UAE regulatory authorities (e.g., Dubai Police, RTA, DED).

·       Business Transfers: In connection with a merger, acquisition, restructuring, or asset sale, your personal data may be transferred as part of the business continuity process.

All third-party data processors are required to adhere to strict data confidentiality obligations.

5. Data Security

We implement appropriate physical, electronic, and administrative safeguards to protect your data against loss, unauthorized access, alteration, or disclosure. These include:

·       Secure cloud storage and encrypted backups.

·       Limited access controls and employee training.

·       Regular system updates and vulnerability checks.

Despite these efforts, no system is 100% secure. We advise customers to avoid sending sensitive personal information over unsecured communication channels.

6. Cookies and Tracking Technologies

We use cookies and similar technologies for analytics, session management, and performance monitoring. These help us understand website usage and enhance user experience.

You may control cookie preferences via your browser settings. Disabling cookies may affect the functionality of certain features on our website.

7. Your Rights and Choices

Under UAE data protection law, you have the right to:

·       Access your personal data.

·       Request correction of inaccurate or incomplete data.

·       Request deletion of data that is no longer necessary or unlawfully processed.

·       Object to certain types of processing or restrict processing under certain circumstances.

·       Withdraw consent at any time for optional data uses (e.g., marketing).

·       Request data portability, where applicable.

To exercise any of these rights, please contact us using the details below. We will respond within 30 days as required by law.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., insurance providers, car part suppliers). We are not responsible for their content or privacy practices. We recommend reviewing their policies before providing any personal data.

9. Retention of Personal Data

We retain your personal data only as long as necessary for the purposes set out in this policy or to comply with legal obligations (e.g., accounting, tax, consumer protection). Once no longer required, your data will be securely deleted or anonymized.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or data handling practices. All updates will be posted on this page with an updated revision date.

For material changes that affect your rights, we will notify you by email, SMS, or during your next interaction with our services.

11. Contact Us

Star Centre
Address: Store 1, 12 Al Marabea Street, Al Quoz 3, Dubai, UAE

Tel: +971 (0)55 588 2355
Email: info@starcentre.ae

By using our website and services, you consent to the terms outlined in this Privacy Policy.